When students moved to virtual learning they were worried they’d get distracted being at home with their whole family.

Some students were doing their Zoom classes on their phones even if they had computers because an internet connection wasn’t available or stable. They were struggling to keep up with their assignments and many were still working or looking for work.

On top of all that, students were trying to get through verification, appeal their financial aid package because their situation changed due to COVID, and decide which college they can afford to attend in the fall—without knowing if it was going to be virtual or on campus.

We checked in with students to ask, “How are you and your family doing? How’s school going?” To show that we’re here for them and everything isn’t just about financial aid. It was important to meet students where they were at and trying to see, “Hey, is your mental health okay? How are you adjusting to everything that’s happening?”