Advisors check in with students via text message to help guide them along critical college affordability milestones. Texts are aligned with where the student is on the financial aid timeline. For example:
“Hi Kevin! Have you had a chance to submit your FAFSA? YES/ NOT YET.”
When Kevin responds, his designated advisor will answer his questions, recommend next steps, and interpret his needs in that moment, which can be anything from encouragement, support, or coaching, to simply clarifying a term.
Students count on their advisors as a primary source of information and individualized support on a wide range of tasks and decisions. For instance, together over text, advisors and students navigate college websites to review financial aid award letters; advisors coach students through calling colleges to ask specific questions about their tuition bill. Along the way, students not only leverage financial aid and minimize debt, they are empowered with the skills and knowledge to do it themselves.