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A Deep Dive Into New Research on Financial Aid Award Letters

June 21, 2018

A Deep Dive Into New Research on Financial Aid Award Letters

This week, in an extended episode of "Off The Cuff," Justin and Megan are joined by New America's Rachel Fishman and uAspire's Laura Keane to discuss their recent research on challenges with the formatting of financial aid award letters. Rachel and Laura give a high-level description of their research, what they found, and recommendations for how institutions can make award letters more digestible for students and parents. Meanwhile, Justin and Megan share some insights from NASFAA's own research on consumer information and award letters, and how stakeholders from all sides — including students, institutions, software providers, and more — must work together to establish best practices. Next week's episode will be a live recording from NASFAA's 2018 National Conference — we hope to see you all in Austin!


  • Justin Draeger, NASFAA President & CEO
  • Megan Coval, NASFAA Vice President, Policy & Federal Relations
  • Rachel Fishman, New America Deputy Director for Research
  • Laura Keane, uAspire Chief Policy Officer

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